The FBFK Way

The FBFK Way describes the values, behaviors, principles, and practices that are the foundation of our culture of service and success. It explains how we relate to each other, our clients, and even other attorneys.

It’s who we are, and it’s what drives our extraordinary service and success.

1. HONOR COMMITMENTS.

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new time for the deliverable.

2. DEMONSTRATE A PASSION FOR EXCELLENCE.

Demonstrate a passion for excellence and take pride in the quality of everything you do. Have a healthy disdain for mediocrity. Good is not good enough. Always ask yourself, “Is this my best?”

3. ACT WITH INTEGRITY.

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, quickly own up to it, apologize, and make it right.

4. LISTEN GENEROUSLY.

Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions (e.g. phones and computers) and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions.
Above all, listen to understand.

5. SPEAK STRAIGHT.

Speak honestly in a way that helps to make progress. Say what you mean and mean what you say. Be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected, and be clear and concise.

6. BE TRANSPARENT.

With appropriate respect for confidentiality, share information freely throughout our firm. The more people know, the better we can collaborate. Learn to ask yourself, “Who else needs to know this?”

7. GET CLEAR ON EXPECTATIONS.

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and timing.

8. PRACTICE BLAMELESS PROBLEM-SOLVING.

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve, so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.

9. THINK TEAM FIRST.

It’s not about you. Don’t let ego or your personal agenda get in the way of doing what’s best for the firm and our clients. Be there for each other and be willing to step into another role or help a co-worker. Help each other succeed.

10. BE RESPONSIVE.

Respond to questions and concerns quickly, whether it’s in person, by phone, or e-mail. Always acknowledge that we got the inquiry and we’re “on it.” Keep those involved continuously updated on the status of outstanding issues.

11. DELIVER RESULTS.

While effort is important, our clients expect results. Follow-up on everything and take responsibility to ensure that tasks get completed in a timely fashion. Set aggressive, yet attainable targets, and hold yourself accountable for achieving those results.

12. WORK ON YOURSELF.

Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater expert. Be resourceful about learning and sharing best practices and be adaptable in your approach. Strive to be better.

13. ASSUME POSITIVE INTENT.

Start with the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Don’t pre-judge people.

14. TAKE PRIDE IN OUR APPEARANCE.

Your personal appearance makes a strong statement about the pride you take in your work. Dress neatly and professionally. The appearance of our office makes a similar statement about the quality of our professionalism. Take responsibility to see that our office environment is clean and neat.

15. BE POSITIVE.

You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. Give people the benefit of the doubt. Your attitude is contagious. Spread optimism and positive energy.

16. DO WHAT’S BEST FOR THE CLIENT.

In all situations, do what’s best for the client, even if it’s to our own short-term detriment. Put their needs ahead of our own. Push to do what’s best – not simply what others do. There’s no greater way to build a reputation than to steadfastly do what’s right for others.

17. DEBATE, THEN ALIGN.

Healthy, vigorous debate creates better solutions. Debate concepts without making personal attacks. Check your ego and push for the best solution, rather than your solution. Once a decision is made, however, get fully aligned and put your complete support behind it.

18. TREAT EVERYONE WITH DIGNITY AND RESPECT.

Treat others in a way that honors their self-worth and respects their value as unique individuals, regardless of their background, appearance, or beliefs. Act with kindness, compassion, empathy, and patience.

19. TREASURE, PROTECT, AND PROMOTE OUR REPUTATION.

We’re all responsible for, and benefit from, the FBFK image and reputation. Consider how your actions affect our collective reputation and be a proud ambassador of the firm and each other.

20. TREAT EACH OTHER LIKE FAMILY.

Our relationships go deeper than simply being colleagues at work. We genuinely care for and about each other. Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand in stressful times, show your compassion. Support one another.

21. FIND A WAY.

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. We resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through to their completion.

22. SHOW APPRECIATION.

Recognizing people doing things right is important. Generously acknowledge good work and extend praise for effort — in all directions throughout our firm.

23. BE THE PERSON YOU WANT TO WORK WITH.

Find ways to make working with you/us easier and more pleasant. Provide simple and complete instructions. When in doubt, do more rather than pushing the work back to someone else. Simplify everything. Be ridiculously helpful.

24. MAINTAIN PERSPECTIVE.

While our passion for excellence is real, remember the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Focus on what you can control and do your best, but don’t stress out over things that are outside your control.